Return Policy

1. Eligibility for Returns

Due to the unique nature and exclusivity of our Products, our return policy is as follows:

• Original Paintings: All sales of original paintings are final. These unique artworks cannot be returned or exchanged.
• Fine Art Prints & Merchandise: Returns for fine art prints and merchandise are accepted only if the item is damaged or defective upon arrival, or if there was an error in your order fulfillment (e.g., wrong item shipped).
• Condition of Returned Items: For eligible returns, items must be unused, in their original packaging, and in the same condition that you received them.

2. Reporting Damages, Defects, or Order Errors

• Time Limit: You must report any damages, defects, or errors in your order within 7 business days of receiving your shipment.
• Required Information: To initiate a claim, please contact us immediately at [Your Customer Service Email Address] and provide the following:
  • Your order number.
  • A clear description of the damage, defect, or error.
  • Photographic evidence of the damage or defect (this is mandatory for all claims).
• Review Process: Upon receiving your report and photographic evidence, we will review your claim and respond within [Number] business days.

3. Return Process for Approved Claims

If your return claim is approved:

• We will provide you with specific instructions on how to return the item, including a return shipping address.
• Return Shipping Costs:
  • If the return is due to damage, defect, or our error, we will cover the return shipping costs or provide a pre-paid shipping label.
  • If a return is approved for other exceptional reasons (at our sole discretion), you may be responsible for the return shipping costs.
• Packaging: Please ensure the item is securely packaged to prevent further damage during transit. We recommend using the original packaging if possible.

4. Refunds and Exchanges

• Refunds: For approved returns due to damage, defect, or our error, we will issue a full refund to your original method of payment once the returned item is received and inspected. Please allow [Number] business days for the refund to appear on your statement.
• Exchanges: Depending on product availability, we may offer an exchange for the same item if it is damaged or defective. If an exact exchange is not possible, a refund will be issued.

5. Non-Returnable Items

The following items are non-returnable:

• Original Paintings and Fine Art Prints (all sales final).
• Items reported after the 7-business-day window.
• Items not in their original condition, damaged due to user error, or missing parts for reasons not due to our error.
• Gift cards.
• Items purchased during final sale or clearance events (unless damaged/defective).

6. Cancellations

• Orders for Original Paintings and Fine Art Prints cannot be canceled once placed.
• Orders for Merchandise may be canceled if they have not yet been processed for shipping. Please contact us immediately if you wish to cancel an order. Once an order has shipped, it cannot be canceled and falls under the return policy (Section 1).

7. Contact Us

If you have any questions about our return policy, please contact us at: