Frequently Asked Questions

Find answers to common questions about our wholesale products, ordering process, shipping, and more.

Frequently Asked Questions

1. How do I create a wholesale account?

To create a wholesale account, please navigate to our "Register" or "Become a Wholesaler" page. You'll typically be asked to provide your business name, tax ID/EIN, business address, contact information, and sometimes a resale certificate. Once submitted, our team will review your application and notify you of your approval status within 2 business days.

2. Is there a minimum order quantity (MOQ)?

Yes, we do have a minimum order quantity (MOQ) to qualify for wholesale pricing. Our current MOQ is 6 units per SKU (8 units per SKU for sticker items), and there is also a minimum order value of $250 USD before shipping and taxes. This information is also displayed on product pages and at checkout.

3. How can I place an order?

Once your wholesale account is approved and activated, you can log in to your account and browse our product catalog. Simply add desired items to your cart and proceed to checkout.

4. Can I modify or cancel an order after it's been placed?

Order modifications or cancellations are possible only if the order has not yet been processed for shipping. Please contact our customer service team immediately or use the contact form to inquire about changes.

5. What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, Amex), PayPal, and invoice payment for approved wholesale customers.

6. Do you offer Net 30 terms?

Not at this time.

7. How do I view wholesale pricing?

Wholesale pricing is only visible to approved and logged-in wholesale account holders. Once you log in, the prices displayed on product pages will reflect your wholesale rates.

8. Do you offer volume discounts?

Yes, we offer tiered volume discounts on many of our products. These discounts are automatically applied in your cart once you reach specific quantity thresholds. Details on volume pricing can be found on individual product pages.

9. Are there any additional fees or charges?

Prices listed do not include shipping costs or applicable taxes. These will be calculated and displayed at checkout based on your shipping address and order total.

10. What are your shipping options and costs?

We offer various shipping options, including UPS Ground and USPS. Shipping costs are calculated at checkout based on the weight, dimensions, destination, and chosen shipping method of your order.

11. How long does it take to process and ship an order?

In-stock items are shipped within 3-5 business days. Made-to-order or high-volume orders may take up to 3–4 weeks. We'll confirm exact lead times with you at the time of ordering. You will receive a tracking number once your order ships.

12. Do you ship internationally?

Yes, we do ship internationally to select countries. However, any duties, taxes, or import fees are the buyer's responsibility. Please contact us on our contact form to inquire about international shipping rates and eligibility for your location.

13. What if my order arrives damaged or is missing items?

If an item arrives damaged, please notify us within 5 business days and include photos. If the item is in stock, we'll send a replacement (we can file a claim with the carrier using the photo proof).

14. What is your return policy for wholesale orders?

All wholesale orders are final and non-refundable. Returns are accepted only for defective or incorrect items within 7 days of receipt. All returns must be authorized in advance.

15. How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer service team with your order number and the reason for the return. We will provide you with instructions and a Return Merchandise Authorization (RMA) number if applicable.

16. How often do you restock products?

Restock times vary by product. We strive to keep popular items in stock continuously. You can sign up for "back in stock" notifications on product pages for items that are currently unavailable.

17. Can I request samples of your products?

Sample requests are handled on a case-by-case basis. Please contact our sales team with your specific sample needs and business information.

18. Do you offer private labeling or custom products?

Not at this time.

19. Are there any restrictions on where I can sell my items?

Products may be sold in your brick-and-mortar store and official online website. Reselling on third-party platforms such as Amazon, Etsy, or eBay is not permitted unless approved in writing.

20. How can I contact customer support?

You can reach our customer support team via our contact form on the website. Our business hours are Monday-Friday, 9 AM - 5 PM PST.

21. Where can I find your terms and conditions?

Our full wholesale terms and conditions are available on our "Terms of Service" or "Wholesale Terms" page, linked in the footer of our website.

Still have questions?

Can't find the answer you're looking for? Our customer support team is here to help you with any questions about our products, ordering process, or wholesale program.